My day started out with a mundane task that I really didn’t want to do. I had a long overdue call to Verizon customer service that I needed to make. Calling customer service becomes a major pain the ass for me. The process of having to go through the automated system and then be able to identify what you want specific service you want is like scrambling out of the trees all day, but with even less control of the outcome. In many ways the process I went through yesterday was similar to the process of playing golf. You hit the ball, walk to it, sometimes find it and then hit it again, all the time hoping that you hit it in the direction you wish it to go. Calling customer service is very similar. You make the call, hope that you can actually speak to a live body and then hope the person isn’t outsourced in India (this happens a lot to me with Delta airlines).

There are days, like yesterday, when I walk on the course and it’s like a scene out from the movie “Field of Dreams”. When my foot touches the grass, I become younger and I feel a renewal and a deepening of my breathing that goes down deep into my core. What is it about the green grass on a course that brings a renewal to my soul and life to my veins and hope to my day? I feel it’s where I have my greatest connection to conscience, spirit and fantasy. Many people talk about the morning hours on a golf course, but I am not a morning person and even when I play a morning, which is rare, I never feel what people suggest I should feel. For me there is nothing like late evening golf about 90 minutes before the sun goes down and the transition from day to night begins. Yesterday was such a day. At one point during the day, I felt I was going to be robbed on my passion and go another day without being on the course. I had some things I needed to do and some work that I had to do, but for me, golf is a J.O.B. It is my Joy of Being, my driving passion, and my way to connect with conscience. The golf course provides me with a place to detox my body and mind and to make room for new thoughts and ideas. I am way more productive when I golf than when I don’t golf.

I was pretty lucky yesterday, while the time spent, a total of 90 minutes on the phone, was tedious, it was time well spent. I got a very receptive and knowledgeable customer service person and he stayed with me during the process as we resolved my double DSL problem. Yes, we had 2 DSL accounts. Don’t ask me why. We just did. I really can’t explain my wacky world, but it made sense at the time. Finally, after months of trying to speak to one person about this matter, I was always told that we had one business line and one home line and there wasn’t one person in the entire Verizon infrastructure that I could speak to about this. Finally, yesterday, for some magical reason both lines were considered business lines and I could speak to one person. We resolved the matter, I was able to cancel one line and keep the faster of the two and my wife Gail happy. For that matter so was I because I no longer had to hear about the double cost and could focus on more important things like double bogeys.

Tags: breath, Field of Dreams, golf, life, lifeblood, spirit, Verizon

This entry was posted on Thursday, February 28th, 2008 at 5:41 am and is filed under blog. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.